Scentful Things Candle Company, LLC

Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-6 business days. Personalized items add 3 additional days.

No orders are processed on holidays. High-demand and personalized items may experience a delay in order processing.

Shipping rates, fees, and delivery estimates

A separate delivery fee will be applied per address on your order.

The shipping fees include processing, handling, packing, and order delivery. However, the fees do not cover gift wraps or surcharges on selected items.

Shipping charges for your order will be calculated and displayed at checkout.

*No orders are processed on holidays. High-demand items may experience a delay in order processing and shipping. Personalized items may require additional days.

Shipment to P.O. boxes or APO/FPO addresses

No shipping to P.O. boxes or APO/FPO addresses.

Shipment confirmation and order tracking

You will receive a shipment confirmation and tracking number via email you have on file, once the order has been shipped.

Customs, duties, and taxes

Scentful Things Candle Company, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilites of the customer. (tariffs, taxes, etc.).

Damages

For damaged or defective items, please provide clear photos of the issue(s), and we'll arrange for a replacement or refund.

Scentful Things Candle Company, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

USA ONLY

Returns Policy

Our commitment to your satisfaction extends beyond your initial purchase. If for any reason you're not completely satisfied with your purchase, we accept returns within 30 days of delivery.

To initiate a return, please contact our customer support team to obtain a Return Authorization Number (RAN).

Please ensure that returned items are unused, in the original condition, and accompanied by the original packaging.

Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.

Once we receive your return, we'll promptly process your refund to the original payment method or issue store credit, based on your preference. Refunds are typically processed within 5-7 business days.

For damaged or defective items, please provide clear photos of the issue, and we'll arrange for a replacement or refund.

Please note that personalized or custom-made items are non-returnable unless defective.

Thank you for choosing Scentful Things Candle Company, LLC for your candle needs. If you have any questions or concerns about our return policy, please don't hesitate to contact us.

For more information, email the support team at [email protected]